Support at Home
About US
From November 2025, the Australian Government is introducing a new funding program called Support at Home. This new program replaces the previous Home Care Package (HCP). Additionally, from no earlier than 2027, the Support at Home program will also replace the Commonwealth Home Support Programme.
Services we provide
Services available under Support at Home
Clinical Support
Personal medical services such as nursing or allied health to support your health needs:
Nursing
Allied Health
Therapeutic services
Nutrition
Care management
Independence Support
Assistance like personal care, social support or transport to keep you moving
Personal care
Social support and community engagement
Therapeutic services for independent living
Respite care
Transport
Everyday Living
Maintaining routine through cleaning gardening or meals delivered
Domestic assistance
Essential home maintenance and repairs
Meal preparation and delivery
Restorative Care
Focused on helping you regain strength and independence through allied health services. Support is available for up to 12 weeks, with a possible 4-week extension, based on assessment.
End-of-life Care
Provides additional in-home support for those with a prognosis of three months or less to live, aiming to help you remain at home for as long as possible. Funding of up to $25,000 is available, with services accessible for up to 16 weeks.
Assistive Technology/Home Modifications (AT-HM) Scheme
This scheme gives eligible participants access to assistive technology and home modifications without needing to save from their individual budgets.
Support at Home classifications
Support at Home introduces eight funding classifications, ranging from $11,000 to $78,000 per year.
Participant contributions
Support at Home directs government funding to services that keep you healthy in your familiar surroundings, helping prevent unnecessary hospital visits. As part of this approach, you’ll contribute toward everyday items and services you’ve typically managed independently throughout life. Your contribution percentage varies based on your income and service types.
Quarterly budgets and unspent funds
As part of Support at Home, you’ll receive a quarterly budget to use for the care and services that best meet your needs. Each quarter, you’ll be able to carry over a small amount of unspent funds – up to 10% of your quarterly budget or $1,000 (whichever is greater). This gives you flexibility to plan ahead and manage your care without interruption. If you’re an existing Home Care Package customer, your current unspent funds will transition with you.
How will Support at Home changes affect you?
Depending on when your Home Care Package was approved, there may be different things you need to know.
1. Approved before 12th September 2024
If you were approved before the 12th of September 2024, here’s a snapshot of some of the changes you will see.
Funding You’ll be automatically transitioned to a Support at Home classification level that aligns to your current Home Care Package level – no reassessment needed. Additionally, you will move to the Support at Home contribution model from November 2025.
Budget Your annual budget will shift to a quarterly budget from November 2025.
Unspent funds Any unspent Home Care Package funds you may have will carry over to your Support at Home package. From November, any new unspent funds will be capped at $1,000, or 10% of your quarterly budget – whichever is greater
1. Approved after 12th September 2024
If you were approved after the 12th of September, here’s a snapshot of some of the changes you will see. Funding You’ll be assessed and assigned a classification under the new Support at Home funding model, and you’ll move to the Support at Home contribution model from November 2025. Budget You’ll receive a quarterly budget from when you start your package. Unspent funds You’ll carry over up to $1,000, or 10% of your quarterly care budget – whichever is greater. Any unspent funds from your care package prior to the 31st of October 2025 will transition with you.
Contact Us
Address
Level 2, Building 4 Brandon Office Park 540 Springvale Rd Glen Waverley VIC 3150 Australia
Phone
(03) 7503 1522